Find your members-only content
What to check when a post, video or download still looks locked.
Updated
Check the site and account
Sign in on the website of the creator you joined, using the account you used for the purchase. Each creator’s site has its own accounts, so an account on another creator’s site, or a Drate account for running a site, won’t open this one, even with the same email.
Check what your plan includes
A post, course or video can be for particular plans only. Compare the item with your membership’s listed benefits, and check under Your account on the creator’s site that your membership or pass is still active. If a payment failed, update your card from Manage billing there.
If your access comes from Patreon, make sure the Patreon account you linked has an active membership at the right tier. If your pledge has changed, choose Refresh access under Your account.
Still locked?
Contact the creator or Drate support with the creator’s site address, the page you tried to open and the email on your account. A receipt can help locate the purchase. Never send your password or full card details.